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RETURNS & CANCELLATIONS

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement.

By law, we cannot accept returns of alcoholic beverages unless the product is damaged or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Please send an email to info@crittendenwines.com.au to arrange for the return of flawed or damaged product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling.

If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the Wine Centre on (03) 5987 3800 for return instructions.

A 15 percent (15%) restocking fee will apply to all cancelled orders.

Please refer to our Terms of Use and Privacy Policy for further details about the terms and conditions of purchasing, shipping and use of this Site.

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THE WINE CENTRE

“Beautiful spot for wine tasting - and lovely wines. We had an excellent time with Ben who taught us a lot about their wines and made the experience fun. Great value getting the premium wine tasting selection.”

ANISHA, May 2022

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