Terms and Conditions

Join us for relaxed, seasonal dining overlooking the lake and vines, with Crittenden wines at the heart of the experience. Please read the following information before making your reservation.

Opening Hours

Crittenden Restaurant

Winter: 1 April–31 October

• Lunch: Friday–Tuesday from 12pm; kitchen closes at 3pm
• Dinner: Friday and Saturday from 6pm

Summer: 1 November–31 March

• Lunch: Daily from 12pm; kitchen closes at 3pm
• Dinner: Friday and Saturday from 6pm

The Restaurant may occasionally close for private functions, and opening hours are subject to change.

The Terrace: Walk-ins Only

Winter: 1 April–31 October

• Lunch: Friday–Tuesday from 12pm; kitchen closes at 3pm

Summer: 1 November–31 March

• Lunch: Daily from 12pm; kitchen closing times may vary

Throughout January and on summer weekends, food is served from the Terrace Food Truck. At other times, the Terrace offers a separate menu prepared by the Restaurant kitchen. Orders are placed at your table using a QR code.

Restaurant reservations cannot be transferred to the Terrace. Guests who choose to move to the Terrace may be treated as cancelling their Restaurant reservation, and cancellation charges may apply.

Reserving a Table

Restaurant reservations can be made online up to six months in advance for:

• Up to 16 guests for indoor dining
• Up to 8 guests on the deck

For groups of 17 or more, please contact events@crittendenwines.com.au. Separate Event Booking Terms and Conditions apply.

Credit card details are required to secure your reservation. Your card will only be charged if the cancellation policy below is breached.

Tables are reserved for:

• Two hours for groups of 1–7
• Two and a half hours for groups of 8–16

We will hold your table for 15 minutes after your reservation time. Please contact us if you are running late. If we do not hear from you, we may release your table and treat the booking as a cancellation. For the comfort of other diners, guests should take their seats as they arrive.

Dining Options

Our Seasonal Shared Menu is $110 per person and is designed for the whole table to enjoy together. It is required for Restaurant groups of eight or more. Groups of seven or fewer may choose between the Seasonal Shared Menu and the à la carte menu.

Sample menus are available on our menus page. As we cook with the seasons, menu items and prices are subject to change.

The Terrace offers its own menu, with no set-menu requirement for groups. Restaurant menus are not available on the Terrace.

Dining with Children

Families are very welcome. Children must be included in the total number of guests when booking.

Children under 13 may dine from our Little Critters Menu for $25. Please advise us of the number and ages of children when booking. Children not identified in advance may be charged the applicable adult menu price.

Highchairs are available on request, subject to availability.

Dietary Requirements and Allergies

Please advise us of any dietary requirements or allergies when booking, or at least 72 hours before your reservation. Requests made on arrival may not be accommodated. Where last-minute changes are possible, an additional charge may apply in line with menu pricing.

While our team takes care when handling allergens, our kitchen works with a wide range of ingredients and cannot guarantee completely allergen-free meals. Menus do not list every ingredient, so guests with allergies must advise us before dining.

Changes and Cancellations

We understand that plans can change and appreciate as much notice as possible.

Groups of 1–7

At least 24 hours’ notice is required to cancel a reservation or amend guest numbers. Cancellations, no-shows or reductions made within 24 hours of the reservation will incur a charge of $25 per affected guest.

Groups of 8–16

At least 72 hours’ notice is required to cancel a reservation or amend guest numbers. Cancellations, no-shows or reductions made within 72 hours of the reservation will incur a charge of $50 per affected guest.

Children are included when determining group size and calculating cancellation charges. Separate Event Booking Terms and Conditions apply to groups of 17 or more.

Surcharges

The following service surcharges apply:

• Saturday: 5%
• Sunday: 10%
• Public holidays: 18%

Gift Vouchers

Crittenden Gift Vouchers may be redeemed when paying your bill. Please present the original voucher or voucher code upon your arrival.

Crittenden Restaurant is a new and independently operated business and cannot accept vouchers issued by the previous tenant, Stillwater at Crittenden.

Acceptance of Booking Terms

By making a reservation at Crittenden Restaurant - whether online, by phone, by email or in person - you confirm that you have read and agree to these Booking Terms and the applicable cancellation policy.

We look forward to welcoming you.

Effective: 10 July 2023  |  Licence number 36081363

Welcome to our website.

If you continue to browse and use this website (Site) www.crittendenwines.com.au, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Crittenden's relationship with you in the context of this website.

The term "Crittenden" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms and conditions of use:

Intellectual Property

All content published and made available on our Site is the property of Crittenden and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Account Management

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account inclucing passwords or sensitive information attached to that account.

All personal information you provide to us through your account is up-to-date, accurate, truthful and you will update your personal information if it changes.

You will need to 'opt-in' and provide your credit card information for purchases online and your subscription as a Wine Alliance member.

Sale of Goods and Services

The following goods are available for sale on our Site:

• Wine
• Merchandise

The following services are available for sale on our Site:

• Wine Tastings
• Events
• Experiences
• Delivery

All information, descriptions or images we provide about our goods and services are as accurate as possible. However we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order when it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Wines purchased from Crittenden are not for resale, and are for personal consumption only.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Wine Alliance Membership & Subscription

Wine Alliance memberships are ongoing until the point of cancellation by the member or Crittenden. Members may terminate their membership anytime after 12 months or a minimum purchase of two dozen wines.

Members can cancel their membership by notifying Crittenden by phone, email or by visiting the Wine Centre in person.

Members who wish to cancel their membership must do so before the the processing and dispatch of their upcoming delivery, as notified by Crittenden.

Members are liable to pay for their wine packs if already dispatched prior to the membership change or cancellation request.

No joining or annual fees apply to Wine Alliance membership.

Your membership of the Wine Alliance includes:

• Free delivery on all wine purchases (Australia wide)
• A subscription based agreement including either one of two options:
  • of two-dozen wines (one dozen twice per year) delivered to your home on a pre-determined schedule, with a 15% discount applied to all purchases, unless specified otherwise
  • of four-dozen wines (one dozen four times per year) delivered to your home on a pre-determined schedule, with a 20% discount applied to all purchases, unless specified otherwise
• Invitations to exclusive member events
• Telephone marketing and special offers
• Unlimited and free tastings at the Crittenden Wine Centre
• Special and exclusive wine offers and pre-release opportunities for new wines
• One tasting per annum in our Private Tasting Room for you and 10 friends (value $250.00)

Wine Alliance selections will be processed and shipped automatically in your nominated delivery seasons. You will receive notifications of your upcoming wine delivery via email at least seven (7) days prior to your payment being processed. 

Crittenden reserves the right to:

• Restrict the Wine Alliance discount on select products or events
• Grant, refuse or cancel your membership
• Amend product pricing
• Vary terms and conditions of membership however, we will notify you directly of any change to our terms via email as provided by you on your membership form.

Other Crittenden Membership Options

Tasting Circle

Crittenden has a mailing list membership option titled the Tasting Circle which as a member entitles you to:

• Early access to news, events and special offers 
• Regular email newsletters

You can join the Tasting Circle via the website email form, found here.

Crittenden also has a tailored and targeted membership opportunity for people who do not wish to join the Wine Alliance, but request a high level of involvement than is available through the Tasting Circle.

You can unsubscribe from the Tasting Circle at any time by unsubscribing from our email marketing newsletters, emailing winecentre@crittendenwines.com.au or via telephone (03) 5987 3800.

Inner Circle

You can join the Inner Circle by talking to our staff at the Wine Centre. Membership is created by discussing your interests and needs and we tailor this tier of membership to suit you and your wine preferences.

As a member of the Inner Circle, entitles you to:

• Early access to news, events and special offers
• Regular email newsletters
• Telephone marketing and sales offers specific to you

You can unsubscribe from the Inner Circle at any time by unsubscribing from our email marketing newsletters, emailing winecentre@crittendenwines.com.au or via telephone (03) 5987 3800.

Pricing and Payments

We accept the following payment methods on our Site:

• Credit Card - American Express, Visa and Mastercard only
• Gift Cards (using the gift card code provided)
• Coupon Codes (using the coupon code relevant to a limited time promotional offer).

All prices are quoted in Australian Dollars (AUD) and include GST. 

Your credit card details are stored safely and securely as outlined in our Privacy Policy.

Gift Cards

We have Gift Cards available online in the following values:

• $50.00
• $100.00
• $150.00
• $200.00
• $250.00

Your gift card will be emailed to you or you can pick up a hard copy gift card at the Wine Centre.

You can redeem your gift card at the Wine Centre or online. All Gift Cards will remain valid for three (3) years.

Gift Cards are not redeemable at other businesses located at the same physical address - Stillwater At Crittenden or Lakeside Villas.

Minimum Purchase

No minimum purchase is required for wine to be purchased online for delivery.

Age Requirements

You must be 18 years of age or older, to order or receive alcoholic beverages from Crittenden, as per the Victorian Liquor Control Reform Act 1998.

Wine is a Delicate Commodity

Wine is a perishable commodity.

Please keep it out of the sun if you nominate that Australia Post can leave it at your address. It is also easily able to be stolen and must be secure.

If you have nominated a place for Australia Post to leave the wine (Authority to Leave - an arrangement between you and Australia Post), responsibility for the wine becomes the responsibility of the purchaser. If the wine is damaged in transit, Crittenden will cover the cost to replace the wine. 

Shipping and Delivery

Due to the ever-changing nature of wine shipping laws, we may be unable to ship wines, directly or indirectly, to all states. If Crittenden is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party.

Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Crittenden online.

Australia Post is Crittenden's carrier of choice for deliveries Australia wide.

Please contact us to discuss shipping wine internationally, domestic rates do not apply.

You can also elect to pick up your items directly from our Wine Centre during opening hours.

Returns and Cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement.

By law, we cannot accept returns of alcoholic beverages unless the product is damaged or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Please send an email to info@crittendenwines.com.au to arrange for the return of a flawed or damaged product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling.

If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the Wine Centre on (03) 5987 3800 for return instructions.

A 15 percent (15%) restocking fee will apply to all cancelled orders.

Wine Centre and Event Bookings

We recommend visitors to the Wine Centre book in advance either by phone (03) 5987 3800 or by using the online booking system provided by Obee (opens in a new tab).

If you arrive to the Wine Centre without a booking, we will do our best to accommodate you and your party however this can't be guaranteed, particularly on weekends and public holidays.

Please allow 45 minutes to one (1) hour to enjoy your wine tasting experience at Crittenden.

There is a small fee to taste. If you become a Wine Alliance member, no tasting fee will apply. Tasting flights are complimentary for existing Wine Alliance members.

For Private Tasting Room bookings, please call (03) 5987 3800 or email winecentre@crittendenwines.com.au

The Private Tasting Room is available for up to 10 guests and your booking of this space includes a personalised and guided masterclass. This room can also be booked for corporate or team meetings or other specialised requirements. Please discuss your options with our Wine Centre team.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these terms and conditions of use will not limit your legal rights and remedies under that legislation.

These terms and conditions will be read subject to mandatory provisions of this legislation. If there is a conflict between these terms and conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services we do not own or control.

We are not responsible for the content, policies, or practices of any third party website or service linked to our Site. It is your responsibility to read the terms and conditions of use and privacy policies of these third party websites before using these sites.

Limitation of Liability

Crittenden and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Crittenden and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these terms and conditions of use.

Applicable Law

These terms and conditions of use are governed by the laws of the State of Victoria, Australia.

Severability

If at any time any of the provisions set forth in these terms and conditions of use are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms and conditions of use. 

All other provisions will not be affected by the removal and the rest of these terms and conditions of use will still be considered valid.

Using Our Site

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please refer to the effective date to understand when the last significant change was made to these terms of use.

Contact Details

Please get in contact if you have any questions or concerns. Our contact details are as follows:

Telephone - (03) 5987 3800

Email - info@crittendenwines.com.au or winecentre@crittendenwines.com.au

Effective: 10 July 2023

Protecting your privacy is important to us.

This privacy policy provides you with an understanding about how we collect, use and safeguard the personal information you provide to us on our site or as a customer of Crittenden.

Key elements of this policy include:

• How we collect personal data
• The type of data we collect
• Who has access to this data
• Why we collect personal data
• The rights of our customers and site users
• Our legal obligations and commitment to you

What kind of information do we collect from you?

When you visit crittendenwines.com.au, our stats package from Google collects some basic information about your browser. We may automatically collect the following data:

• IP Address
• Location
• Hardware and Software Details
• Clicked Links
• Content Viewed

This information helps us understand how visitors browse our site, so we can make their shopping experience better.

We also use this information to understand how customers come to our website and their preferences. 

You can also opt-in to our membership options when you visit our site by selecting the Wine Alliance club or the Tasting Circle (previously known as Friends of Crittenden). This information can also be collected at events, through competitions and at the Wine Centre. 

In our e-commerce facility, customers will also need to provide personal data and payment details to purchase products online to process the sale and deliver the goods or services pruchased to the correct customer.

By using the website, purchasing products online or opting-in to your preferred membership option, you need to provide consent and agreement with the terms of this policy.

What we need from you to be a member of Crittenden?

If you choose to sign up to any of our membership options at Crittenden, we do need personal information to honour our commitment to you.

You can select to be a member of the Wine Alliance or our Tasting Circle. We also have a sub-set called the Inner Circle, which is a more targeted and tailored program for select customers.

If you become a member of the Crittenden Wine Alliance, we will need to collect the following data from you:

• Name
• Delivery Address
• Email Address
• Phone Number
• Credit Card Details (product subscription requirement)
• Birth date

We require this information to ensure we can process your regular product shipment, ensure you are age eligible under the Victorian Liquor Control Reform Act 1998, and we deliver your products to you correctly.

As a member of the Tasting Circle or Inner Circle, we need to collect the following data from you:

• Name
• Email Address
• Phone Number (optional)
• Birthday 

This information ensures we can deliver exclusive and regular communications and promotions to you and that you are age eligible under the Victorian Liquor Control Reform Act 1998.

Sharing of personal data and information 

We use a number of business applications to collect and process information, including a secure and encrypted payment gateway, freight delivery company and marketing email database system.

From time to time, for the benefit of Crittenden members and customers we may share data with Crittenden partners and affiliates with the purpose of providing exclusive sales, promotions or event invitations.

There are occassions where cookied information from site visitation will be utilised with targeted marekting and advertising platforms for the purpose of tailored Crittenden product, promotion or event marketing.

Under no other circumstances will any personal information we be sold or distributed to any other web site or list not affiliated with Crittenden, unless:

• The law requires it
• It is required for legal proceedings
• To prove or protect our legal rights
• To buyers or potential buyers of this company in the event we ever seek to sell the company

Personal Information and Data Storage and Protection

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

While we take all reasonable and responsible precautions to ensure your data is secure and protected, there always remains the risk of harm. The internet can be insecure and therefore we are unable to guarantee the security of data beyond what is reasonable and practical.

We will store the data we collect for as long as you provide consent and we have a purpose for storing it.

Account Closure or Opt-Out

Tasting Circle and Inner Circle Members

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form accessible on all email newsletters. Also, under the member area, you will find a simple form to unsubscribe and/or close your account.

If you have any other questions or require modifications to your account, please contact:

Crittenden Wine Centre - 03 5987 3800 / winecentre@crittendenwines.com.au

Zoe Crittenden - 03 5987 3800 / winealliance@crittendenwines.com.au

Wine Alliance Members

If you would like to cancel your Wine Alliance membership or you have  questions or require modifications to your account, please contact:

Zoe Crittenden - 03 5987 3800 / winealliance@crittendenwines.com.au

Crittenden Wine Centre - 03 5987 3800 / winecentre@crittendenwines.com.au

Modifications

This Privacy Policy may be amended from time to time to ensure compliance with The Privacy Act 1998, and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the 'Effective Date' at the top of this Privacy Policy. We will notify you of any changes and may require you to re-confirm your consent when substantial changes are made. 

We also recommend checking back in and reviewing the policy periodically for any minor modifications made to the policy.

Are you old enough?

In Australia, the legal age to buy or consume alcohol is 18 years of age. The age gate and our request for you to provide your birth date, act as a reminder and confirmation of your legal status as an Adult who is legally permitted to consume of wine.

We do not knowingly collect or use personal data from children under 18 years of age. If we learn we have collected personal data from a child under 18 years of age, the personal data will be deleted as soon as possible.

Consumer inquiries and privacy

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, please get in touch - 03 5987 3800 / info@crittendenwines.com.au

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement.

By law, we cannot accept returns of alcoholic beverages unless the product is damaged or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Please send an email to info@crittendenwines.com.au to arrange for the return of flawed or damaged product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling.

If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the Wine Centre on (03) 5987 3800 for return instructions.

A 15 percent (15%) restocking fee will apply to all cancelled orders.

Please refer to our Terms of Use and Privacy Policy for further details about the terms and conditions of purchasing, shipping and use of this Site.

Shipping information

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Methods: 
  • Australia Post Shipping: 5-7 business days typical
• Regional postcodes: Deliveries may take longer
  
• Tracking: You’ll receive a tracking link once your order is shipped.